Jimmie Pham has accumulated over five years of experience in IT operations and services. He is adept at monitoring, maintaining, and managing services to ensure the stability of IT infrastructure. Jimmie efficiently handles customer incidents, issues, and errors, resolving them within the desired SLA. He provides operational support to ensure smooth operations for IT products and services and is skilled in troubleshooting, systems backups, archiving, and recovery. Jimmie is also well-versed in the ITIL framework for Incident, Change, and Problem Management.