I have over 5 years of experience working in IT operations and services.
Monitor, maintain, and managed services to ensure the stability of IT Infrastructure.
Handling customer incidents and issues and errors and resolve them within the desired SLA
Operational support to ensure smooth operations for IT products and services
Troubleshooting, systems backups, archiving, recovery etc.
Understanding and usage of ITIL framework for Incident, Change and Problem Management.
Project list
Japan projects - Japan
Build infrastructure application on ECS AWS, Nutanix
- Build CICD used Gitlab CI
- Provision resources on AWS using Terraform.
- Build logging and monitoring tools like Grafana, Prometheus…
• Participating in the Resource Data Management project of Sky company from Germany
- Build application on GKE based on Jenkins pipeline.
- Use helm to package manager apps to GKE.
Technologies: Google Cloud Platform (GCP), Kubernetes, Jenkins
Samsung project
• Monitor and operate the module mail for Samsung.
- Manage Hbase database based on Hortonworks Data Platform in Samsung project
- Manage mail module applications.
- Monitoring system with Grafana and MOMS.
• Research develop application CI/CD pipelines using GitLab, Jenkins, Kubernetes.
• Research develop provision resources on AWS using Terraform.
• Research backup system for AWS cloud (Simpana, Netbackup…)
- Management and operation of Vinaphone's telecommunications payment system (using nginx, apache tomcat, IIS ... - DB: Oracle)\n- Handling customer complaints.\n- Updated alerts in Application Monitoring, Zabbix systems.\n- Writing scripts serving reports, monitoring, system using: Python, Shell Script, PL/SQL.\n- Use PLSQL to update data and reports on Oracle database.\n- Backup file data of system use Cobian Backup tool.
Technologies: Networking, Python, Oracle
Quant Edge
• Management and operation of Vinaphone's telecommunications payment system (using nginx, apache tomcat, IIS … - DB: Oracle)
• Handling customer complaints.
• Updated alerts in Application Monitoring , Zabbix systems.
• Writing scripts serving reports, monitoring, system using: Python, Shell Script, PL/SQL.
• Use PLSQL to update data and reports on Oracle database.
• Backup file data of system use Cobian Backup tool.
Technologies: Python, Oracle
Education
Posts and Telecommunications Institute of Technology