Jimmie Pham
Jimmie Pham is available for hire
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Introduction
I have over 5 years of experience working in IT operations and services. Monitor, maintain, and managed services to ensure the stability of IT Infrastructure. Handling customer incidents and issues and errors and resolve them within the desired SLA Operational support to ensure smooth operations for IT products and services Troubleshooting, systems backups, archiving, recovery etc. Understanding and usage of ITIL framework for Incident, Change and Problem Management.

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