Customer Support Service Enhancement
2019 - 2021
A project focused on improving the customer support system to better serve a large user base, implementing advanced deployment processes and enhancing team capabilities.
Designed architecture for the company's customer support service, serving over 360,000 Monthly Active Users (MAUs).
Implemented a Continuous Integration/Continuous Deployment (CI/CD) process for daily feature delivery using feature flags.
Provided in-house training to elevate team members to senior roles.