Collaborated effectively with project stakeholders, including clients, technical production teams, and local authorities, to define project scope and boundaries. Employed Agile methodologies to optimize team efficiency and streamline project timelines. Guided a cross-functional development team through Agile sprints, effectively assigning tasks, and managing project schedules. Orchestrated seamless collaboration between UX designers, developers, and Product Owners (5 members). Engaged with business stakeholders and account teams to formulate a comprehensive go-to-market strategy and launch plan for the microsite and AR game. Successfully managed the end-to-end launch of impactful projects, such as Heineken Silver - eKoin platform and Festive - Tet campaign, ensuring flawless execution and attainment of desired outcomes.

Cultivated strong relationships with vendors to ensure a seamless user experience across various channels, including point-of-sale systems, applications, and in-store operations. Coordinated the acquisition of development resources, quality assurance, system integration testing, user acceptance testing, and software licensing. Collaborated with team members including Business Analysts, Product Owners, DevOps, and tech leads to develop the technical architecture of applications. Introduced and configured project management tools such as Jira and other supporting software to streamline project workflows and enhance team collaboration. Developed project strategies with a hybrid approach, blending Agile and Waterfall methodologies as per project requirements. Executed product roadmap deliverables efficiently, overseeing the successful launch of over 20 products, including the GO App, point-of-sale systems, e-wallets, e-vouchers, mobile applications, SaaS platforms, cloud solutions, data warehouses, and APIs.

Conducted comprehensive user research and usability testing, leading to the identification of user needs and pain points, which resulted in a 20% increase in user satisfaction. Steered two expansive projects concurrently, involving a payment platform and logistic system, contributing to a revenue augmentation of $1.2 million. Devised clear-cut product requirements, generated wireframes, user flows, and prototypes to effectively convey design solutions to stakeholders. Managed the product backlog and prioritized feature development to align with business objectives and customer requirements. Collaborated closely with cross-functional team members, including Data Analysts, Product Owners (POs), and Developers, alongside the marketing and sales teams to define project scope and integrate requested business features. Successfully executed the complete launch of various products, including the OMS, LMS, TMS, WMS, and the E-wallet Senpay.

Conducted meticulous analysis and constructed project proposals to address operational business requirements, ensuring congruence with organizational objectives and goals. Designed and developed automated reports and dashboards, empowering scalable insights and effectively catering to analytical needs. Furnished technical support for the transition of databases to Alibaba Cloud, ensuring a seamless and efficient migration. Kept a vigilant eye on project progress to ensure prompt completion within financial parameters.

Provided comprehensive training and technical assistance to over 100 operators within the organization. Exhibited advanced troubleshooting skills, effectively resolving technical challenges and reducing trouble ticket volume.