Vikki - Mobile Banking Application - Vietnam
2022
Developed a feature-rich mobile banking application offering a comprehensive suite of banking services including onboarding, customer management, payroll, virtual debit card issuance, 24/7 payment and transactions, savings, investments, credit card services, and lending.
Driving a mobile chapter with 15 team members for building the Vikki mobile banking app.
Providing numerous financing and banking features - onboarding journey, customer management and engagement, payroll, virtual debit card issuance, 24/7 payments and transactions, savings and investment, credit card, and lending.
Establishing the team's work standards including coding standards, best practices, pair programming, sharing, mentoring, and code review from squad to squad, and workstream to workstream.
Architecting the app's foundation from scratch with a modular architecture, core functions, reusable components, native libraries, third-party integration, developer toolkits, and continuous integration and deployment with the end-to-end process.
Responsible for ensuring the delivery of a high-quality app with pixel-perfect UI/UX, robust security, and optimized performance and scalability.
Contributing as a member of the engineering management board.
Overseeing the hiring process including screening, interviewing, evaluating, and recruiting new team members.
Collaborating closely with the CTO, principal engineer, and engineering manager to foster a work-life balance culture within the department.
Providing proof of concept, specification, and system architecture for new features to ensure efficiency and effectiveness.
Managing the Customer Experience Workstream with a team of 15 members.
Enhancing day-to-day customer experience by making the app more user-friendly, seamless, and accessible; achieved app rating of 4.0 with a customer retention rate of 75% and a net promoter score of 70%.
Collaborating with the marketing team to acquire 10,000 customers through the online onboarding journey following a 3-month internal launch, with a target of reaching 1 million customers by the end of 2024.
Organizing and leading the team to become the core workstream in the program with the ethos: 'You build it, you own it'.
Collaborating with other workstreams to continually enhance and add valuable features for users.
Technologies: Javascript, Typescript, Java, Kotlin, Android, iOS, SwiftUI, NodeJS, MongoDB, Firebase, Supabase, Git, Github Actions