Conducted business analysis for the Chappy marketing platform, a Web3 and blockchain-based system that allows vendors to boost their interaction and traffic. Research competitors as well as identify the real potential and pain points of customers. Create SRS documents, flow charts, and use case diagrams. Perform User Acceptance Testing (UAT). Create training documents and user manuals.

Consulted on the scope and functionality of the project. Managed a team of business analysts responsible for conducting business analysis for various projects. Defined and communicated the project scope, objectives, and requirements. Gathered and analyzed data to identify business needs. Developed use cases and functional specifications. Managed the project schedule and budget. Identified and mitigated risks. Controlled the quality of the team's work through weekly reports and provided support to team members on project documentation such as SRS, flow charts, BRD, and mockups.

Participated as a business analyst and product designer. Defined system workflow from face registration to timekeeping. Identified edge cases to ensure comprehensive product coverage. Conducted competitor research and identified customer needs and pain points. Created Software Requirements Specification (SRS) documents, flow charts, and use case diagrams. Performed User Acceptance Testing (UAT). Developed training documents and user manuals.

Research competitors and assess the real potential and pain points of customers. Create SRS documents, flow charts, and use case diagrams. Conduct User Acceptance Testing (UAT). Prepare training documentation and user manuals.

Gathered with stakeholders to gather and analyze requirements. Made BRD, SRS documents for the team. Coordinated with DEV team to build the features and functions in the system. Monitored deliverables and ensured timely completion of projects. Coordinated with internal team to build training documents. Understood deeply the system flow to suggest new features and functions to meet stakeholders' needs. Involved in systems such as BCCS (Business and Customer Care System) for Sale management, Inventory management, Customer management, Customer Care management, and E-commerce. Involved in mBCCS (Business and Customer Care system on mobile) for Sale management, Inventory management, Customer management, and E-commerce. Controlled the quality of the team's work through weekly reports and supported team members in the project for SRS, Flow chart, BRD, and Mockup. Made plans and conducted joint training sessions, providing backup support for team members on leave or occupied with other projects. Supported and created training documents for new members, along with training documents and user guides for new functions and systems to ensure staff can easily understand and perform correctly.

Study the processes and flows of the BCCS system (Sales management system, Billing management, and customer management system). Analyze requirements, design interfaces, develop solutions, and create processes and functions for the systems: Sales management system: Manage special price flow and import-export stock flow. Inventory management: Update current processes to meet business needs. Customer management: Handle promotions and post-sale processes (Change plan, renovation, retention). Monitor deliverables and ensure timely completion of projects. Create and deliver training documentation.