Customer Churn Prediction and Retention Enhancement - Vietnam
2021 - 2023
Implemented predictive analytics to identify unsatisfied customers early, reducing churn rates by 5% monthly. This initiative resulted in $30,000 monthly cost savings using big data technologies and Tableau.
Enhanced customer retention by reducing churn rates by 5% monthly (over an unspecified period) by deploying predictive analytics for early detection of unsatisfied customers, leading to $30,000 in monthly cost savings through the use of big data technologies and Tableau.
Developed and implemented data-driven churn prediction models, achieving 94% precision.