Specialize in the 'Growth' segment by expanding use cases and features across different segments of the loyalty program, such as vouchers, gamification, and tiering. Data-driven UX design collaboration with DE/DA teams to build multiple dashboards and use Big Query & Dremio for product health monitoring. Collaborate with various stakeholders, both internal and external, to build or upgrade new features. Coordinate with marketing and operations teams for monthly or ad hoc loyalty campaigns. Document functional and non-functional features by breaking them down into detailed documentation. Create and manage Jira backlogs for Sprints or PL. Lead a full team of developers, designers, QC, SM, etc., in an Agile workflow to deliver features. Manage, update, and reinvent OPS & MCS systems. Restructure and rebuild the voucher system.

Identify targets and requirements for the FPT Play app on multiple platforms. Research and brainstorm ideas for new concepts, features, and upgrades, while streamlining outdated workflows. Oversee UI/UX design for the application. Represent FPT Play in collaborations with contractors and partners such as Apple, Google, TCL, Samsung, SEI Robotics, and NetRange. Design mockups and wireframes for new or updated features. Manage workflow, development processes, and version releases. Document new concepts and features, including system, user, and process documentation. Assist in creating test plans and test flows. Create, design, and manage the FPT Play Customer Service system.

Create new concepts and collaborate with customer ideas and concepts. Create workflow, UX design, and mockups. Work with the design team to finalize UI/UX flow. Collaborate directly with stakeholders to help them visualize their needs. Break down and create documentation for functional and non-functional features. Manage the development process.

Leading a small team. Working with stakeholders around the world. Breaking down and creating documentation for functional and non-functional features. Conducting A/B Testing and in-depth customer research. Handling sales reports and providing customer support. Organizing both external and internal events. Processing and translating paperwork and legal documents. Training new employees.