Rose Ngo - IT Business Analyst

Rose Ngo

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Rose Ngo

4.8

Gender

Female

Main expertise

Agile API Web Back-end Full-stack WordPress HTML5 CSS Jira Software Interface Site Reliability (SRE)Product

Introduction

Rose Ngo is an IT Business Analyst with 5 years of experience, specializing in e-commerce, insurance, and healthcare domains. She has a previous background in marketing and business development.

Project list

Sales Portal for Insurance Agents

This user-friendly portal caters to sales agents of a leading life insurance company, offering seamless interaction with prospects, handling quotations, e-applications, underwriting, and claims throughout the pre-sale, sale, and post-sale processes. It seamlessly integrates with both SAP and eBao cores, facilitating premium and benefit calculations, account value management, policy data storage, and efficient claims and refunds processing. The platform features multiple database layers and services that align with current insurance products, riders, evolving legal and compliance standards, and incorporate emerging technologies like OCR, EKYC, and VoiceGate.

Gather business requirements from key stakeholders including Actuaries, Underwriters, Agent Managers, Legal, and IT Architects of other platforms, and devise optimal solutions to meet diverse needs of all parties. Lead a team of 3-5 BAs to analyze workloads and ensure the balance between efforts and timelines to meet Business User expectations. Conduct in-depth analysis of business requirements and deliver comprehensive documents including BRD, SRS, Sequence diagrams, API specifications, etc. on Confluence. Collaborate with UI designers to conceptualize website screens and PDF generation, and develop detailed prototypes to showcase to stakeholders. Transfer detailed requirements and elaborate complex logics to the development team for best understanding and execution. Leverage Jira to optimally manage and align tasks among development team members in an Agile framework.

Technologies: SAP, eBao, OCR, EKYC, VoiceGate, Agile framework, API, Word, Excel, Powerpoint, Draw.io, Figma, HTML, CSS, Jira/Confluence

Health Tracker Mobile App for Families

This mobile app, developed for an insurance company, enables users to track their family members' medical records, vaccinations, and other health indices. The app provides health-related articles, advice, and integrates a discussion forum for parents. Additionally, it features a virtual hospital where users can book appointments and seek medical guidance from a network of doctors. The app is designed to generate leads and support marketing campaigns for the client.

Work with the Product Owner to clarify business requirements. Analyze business requirements and document them in User Story/Use Case format, including mock-up creation. Collaborate with the UI/UX team to refine and enhance the app design. Verify the input and output of API Designs prepared by the development team. Coordinate with the development team to address tickets in sprints.

Technologies: Agile framework, API, Word, Excel, Powerpoint, Draw.io, Figma, HTML, CSS, Jira/Confluence

POD Fulfillment Website & Web-based Management System

This project involved developing a website that enables multiple sellers to upload their designs to sell print-on-demand products. Each seller can have their own storefront and product landing pages, facilitating the sale of products with their printed designs. The client company manages order fulfillment, including receiving orders, producing on demand, delivering products to customers, and answering customer inquiries. This requires a sophisticated management system for tracking and managing orders and production demands for each product variation. The system integrates seamlessly with various payment gateways and couriers, ensuring a user-friendly and mobile-friendly experience so that buyers can effortlessly browse, search for products, and complete orders with payments.

Propose, create, and improve features and solutions. Analyze business requirements and document requirements in User Story/Use Case format, including mock-up creation. Collaborate with the graphic designers (marketing team) to finalize the website design. Enhance and fix front-end details using HTML and CSS. Verify the input and output of API Design prepared by the development team. Coordinate with the development team to answer tickets in sprints.

Technologies: API, HTML, CSS, Jira/Confluence, Word, Excel, Powerpoint, Draw.io, Figma, HTML, CSS, Jira/Confluence

Crowdfunding Platform Website

This project is a crowdfunding platform designed for individuals and charities to initiate and manage their fundraising campaigns. Users can create custom landing pages to attract donors, and the platform supports receiving direct donations as well as selling print-on-demand merchandise within specified timeframes. Unlike typical crowdfunding platforms, this website offers distinct features such as refunding for unsuccessful campaigns and the capability to deliver virtual products.

Propose, create, and improve features and solutions. Analyze business requirements and document them in User Story or Use Case formats, including mock-up creations. Collaborate with graphic designers and the marketing team to finalize the website design. Enhance and fix front-end details using HTML and CSS. Verify the input and output of API designs prepared by the development team. Coordinate with the development team to address tickets in sprints.

Technologies: HTML, CSS, Jira/Confluence, Word, Excel, Powerpoint

Personality Quiz Platform for Coaching Services

This platform was developed for a coaching service company to engage users with various personality quizzes. Users can share their quiz results on social media, enhancing the client's brand visibility while creating personal profile histories. The platform also serves as a lead generation tool, allowing the client to contact potential customers interested in their coaching services.

Develop complex logic for various quizzes as designed by the client’s team. Analyze business requirements and document them in User Story and Use Case formats, including mock-up creation. Collaborate with graphic designers to finalize the website design. Enhance and fix front-end details using HTML and CSS. Verify the input and output of API design prepared by the development team.

Technologies: HTML, CSS, API, Jira/Confluence, Word, Excel, Powerpoint

MERCHIE Vietnam Online Marketplace

This project involved developing an online marketplace platform where various sellers can establish their individual storefronts. It includes features for order tracking and management to facilitate the selling of a diverse range of print-on-demand merchandise. The website is fully integrated with multiple payment gateways and courier services, supports connectivity with Facebook Shop, and is optimized for SEO to enhance affiliate marketing efforts. Designed with a buyer-centric approach, it boasts responsive layouts that emphasize mobile-friendliness, allowing for efficient product browsing, order placement, payment processing, and order tracking.

Research and report key designs and functions of similar websites. Work closely with the Product Owner to develop the website's wireframe; propose, create, and improve features and solutions. Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation. Collaborate with the UX/UI designer to finalize the website design. Coordinate with the development team to answer tickets in sprints.

Technologies: Word, Excel, Powerpoint, Draw.io, Figma, HTML, CSS, Jira/Confluence

Project list

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