Melody Duc - Quality Assurance

Melody Duc

4.8

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Melody Duc

4.8

Age

Gender

Female

Address

Da Nang, Viet Nam

Main expertise

QA Test Automation QA Testers Windows Jira Slack MacOS

Introduction

Melody Duc has over 10 years of experience in software testing, which includes web, mobile, and application testing. She is proficient in working with all types of Windows, macOS, mobile devices, and browser applications. Melody possesses a strong understanding of test planning, testing techniques, phases, and processes. She has experience in outsourcing testing projects for the US and European markets. Melody is skilled in designing test cases, executing them, writing bugs, conducting exploratory testing, and reporting test results. She has served as a core/key tester and is adept at interviewing new employees, ranging from freshers to senior levels.

Project list

ERT - Cardiac Safety and ePRO Services

This project focuses on delivering centralized cardiac safety and respiratory efficacy services in the field of drug development. It also specializes in collecting, analyzing, and distributing electronic patient-reported outcomes (ePRO) across multiple modalities during all phases of clinical research.

Control the discipline in the team, including working hours, day-off policies, and behavior at work. Evaluate and improve the performance of team members. Motivate testers by maintaining a positive working environment and providing clear objectives aligned with team and QA department targets. Allocate resources for assigned builds and inform the EM of any resource issues. Review bugs logged by testers to ensure compliance with QA standards and checklists. Provide the team with the latest documents and requirements, ensuring full understanding. Conduct analysis of business requirements. Perform estimations for tasks. Create test plans and develop test cases. Execute functional, ad-hoc, regression, and smoke testing. Generate test reports. Write user guide documents. Conduct training for newcomers.

Technologies: Black-box testing, experienced-testing

Evolution Investment

This is a WinForms-based investment application that helps users manage and track their investment activities.

Study requirements based on the ticket description and related documents. Create a test plan and develop test cases to prepare for testing once development is complete. Report bugs and errors to the development teams. Assist in troubleshooting issues. Attend daily meetings with clients from the US. Analyze the project status, bug statistics, and implement solutions to expedite the testing process. Provide daily status reports to all stakeholders in the project. Maintain effective communication between QA and the development team to avoid conflicts or misunderstandings.

Technologies: Black-box testing, experienced-testing

DFS Tool Security (Agent Tool)

This is a web application designed to manage user profiles efficiently.

Analyze business logic and study requirements. Maintain effective communication between QA and Development teams to prevent conflicts and misunderstandings. Analyze project status and bug statistics to implement solutions for speeding up testing processes and avoiding delays. Prepare testing documents, including test cases and test scenarios. Perform functional, unit, system, integration, and regression testing. Track bugs and provide daily reports.

Technologies: Black-box testing, experienced-testing

Eagle's Nest Artistry (ENA)

Eagle's Nest Artistry website is dedicated to an Austin-based harvest, design, and production studio that specializes in creating sustainable, unique, natural edge hardwood tables using locally salvaged and reclaimed materials.

Analyze business logic and study requirements. Maintain effective communication between QA and Development teams to prevent conflicts or misunderstandings. Analyze project status and bug statistics to implement solutions that accelerate test progress and prevent delays. Prepare testing documents, including test cases and test scenarios. Conduct functional, unit, system, integration, and regression tests. Track bugs and provide daily reports. Perform ad-hoc and regression testing.

Technologies: Black-box testing

Carebook

A confidential healthcare project aimed at enhancing patient care and coordination through technology solutions.

Analyze business logic and study requirements. Maintain good communication between QA and Development teams in the project to avoid any conflict or misunderstanding. Analyze the project status, bug statistics, and implement solutions to speed up the test progress and avoid delays. Prepare testing documents including test cases and test scenarios. Perform functional, unit, system, integration, and regression tests. Conduct bug tracking and provide daily reports. Carry out ad-hoc testing and regression testing.

Technologies: Black-box testing

SquareTrade Protection Plan

SquareTrade is a company that offers protection plans for electronics and appliances, such as phones, laptops, and TVs. Users can purchase a warranty package via the web or mobile application. If their devices encounter issues that are covered by the protection plan, they can file a claim using the SquareTrade system. Based on predefined rules, SquareTrade determines the appropriate resolution.

Test engineer Identifying, isolating, and reporting bugs in the SquareTrade mobile application Plan and define tasks Develop test cases based on requirements and track them using the test management tool, TestLink Report and manage bugs/issues via JIRA Coordinate and communicate testing activities with the SquareTrade U.S. teams through the Slack channel Conduct smoke tests when a new build is deployed Train new project members

Technologies: Black-box testing

Project list

Education

Expertise

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