Digital Storage Systems Enhancement
2018 - 2019
A comprehensive project focusing on optimizing server performance, enhancing security protocols, and improving customer satisfaction through innovative solutions and advanced technologies.
Installed and configured Virtual Private Servers and Dedicated Servers upon client request.
Managed shared web hosting systems using Cloudlinux and cPanel.
Installed and configured software firewall systems like ConfigServer Security & Firewall (CSF) and CloudFlare Firewall Rule to enhance protection against attacks and mitigate DDoS incidents.
Troubleshoot errors on Virtual Private Server and Dedicated Server, resolving issues with services (Apache, Nginx, MySQL, etc.), high load, Out-of-memory, syntax errors, and logic errors to improve server performance.
Monitored Virtual Private Server, Dedicated Server, and Network system 24/7 using PRTG, Zabbix, and Uptime robots to ensure uptime and performance.
Assisted sales staff in providing consulting services to customers, resulting in a 15% increase in customer satisfaction ratings.
Assisted customers 24/7 through various channels such as email, tickets, live chat, and phone resulting in a 15% increase in customer satisfaction ratings.
Developed internal documentation and manuals for customers.
Developed innovative solutions to customer problems utilizing cutting-edge technologies.
Technologies: Cloudlinux, cPanel, Apache, Nginx, MySQL, PRTG, Zabbix