Hattie Ngo - IT Business Analyst

Sphinx JSC - null

This user-friendly website serves as a portal for sales agents of a prominent life insurance company, facilitating seamless interaction with prospects, quotations, e-applications, underwriting, and claims throughout pre-sale, sale, and post-sale processes. The site ensures smooth integration with both SAP and eBao cores, encompassing premium and benefit calculations, account value management, policy data storage, and efficient handling of claim requests and refund processes. Multiple layers of databases and services are intricately integrated to maintain alignment with current insurance products, riders, evolving legal and compliance requirements, and applications of emerging technologies such as OCR, EKYC, and VoiceGate.

- Gather business requirements from key stakeholders including Actuaries, Underwriters, Agent Managers, Legal, and IT Architects of other platforms, then devise optimal solutions to serve diverse needs of all parties involved. - Lead the team of 3-5 other BAs to analyse workloads, ensure the balance between efforts and timelines to meet the expectations of Business Users. - Conduct in-depth analysis of business requirements and deliver comprehensive documentations including BRD, SRS, Sequence diagrams, API specifications, etc. on Confluence. - Collaborate with UI designers to conceptualize website screens and PDF generation, develop detailed prototypes to showcase to stakeholders. - Transfer detailed requirements and further emphasise or elaborate complex logics to development team for the best understanding and execution. - Leverage Jira to optimally manage and align tasks among development team members in an Agile framework.

Technologies: Confluence, Jira

MBAL - null

This user-friendly website serves as a portal for sales agents of a prominent life insurance company, facilitating seamless interaction with prospects, quotations, e-applications, underwriting, and claims throughout pre-sale, sale, and post-sale processes. The site ensures smooth integration with both SAP and eBao cores, encompassing premium and benefit calculations, account value management, policy data storage, and efficient handling of claim requests and refund processes. Multiple layers of databases and services are intricately integrated to maintain alignment with current insurance products, riders, evolving legal and compliance requirements, and applications of emerging technologies such as OCR, EKYC, and VoiceGate.

- Gather business requirements from key stakeholders including Actuaries, Underwriters, Agent Managers, Legal, and IT Architects of other platforms, then devise optimal solutions to serve diverse needs of all parties involved. - Lead the team of 3-5 other BAs to analyse workloads, ensure the balance between efforts and timelines to meet the expectations of Business Users. - Conduct in-depth analysis of business requirements and deliver comprehensive documentations including BRD, SRS, Sequence diagrams, API specifications, etc. on Confluence. - Collaborate with UI designers to conceptualize website screens and PDF generation, develop detailed prototypes to showcase to stakeholders. - Transfer detailed requirements and further emphasise or elaborate complex logics to development team for the best understanding and execution. - Leverage Jira to optimally manage and align tasks among development team members in an Agile framework.

Technologies: Confluence, Jira

FPT Software - null

This mobile app built for an insurance company allows users to keep track of their family members (mostly their children)' medical records, vaccinations, and other health indexes. The app is also to provide health-related articles and advice, integrate a discussion forum for parents and develop to build a virtual hospital where users can book appointments and ask for medical guidances from a network of doctors. This app aims to generate leads and support marketing campaigns for the insurance company (client).

- Work with the Product Owner to clarify business requirements - Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation - Collaborate with the UI/UX team to finalize and improve app design - Verify the input and output of API Design prepared by development team - Coordinate with the development team to answer tickets in sprints

Technologies: Jira, HTML, CSS, Angular

Website and Web-based Management System for POD Fulfilment - null

This website is built to allow multiple sellers to upload their designs for print-on-design products, to have their own storefronts and product landing pages so that they can sell products with their designs printed on. The client company provides fulfilment service, i.e. it fulfills the orders (receive orders, produce on demand, deliver products to buyers, answer customers' enquiries) on behalf of the sellers. This mechanism requires a complex management system for the service provider (client) where they can track and manage single orders and production demand for each product with multiple variations through smooth integration with various payment gateways and couriers. The website is also user friendly and mobile friendly so that buyers can easily browse and look for products as well as make orders and payments.

- Propose, create, and improve features and solutions - Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation - Collaborate with the graphic designers (marketing team) to finalize the website design - Enhance and fix front-end details using HTML and CSS - Verify the input and output of API Design prepared by development team - Coordinate with the development team to answer tickets in sprints

Technologies: HTML, CSS, Confluence, Jira

Crowdfunding Service Website - null

This website is a crowdfunding platform where individuals and charities can create landing pages for their crowdfunding campaigns, receive direct donations or orders of print-on-demand merchandise within a set limit of time. This project is similar to the website of the POD fulfilment service, with some key different functions including refunding in unsuccessful campaigns and delivering virtual products.

- Propose, create, and improve features and solutions - Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation - Collaborate with the graphic designers to finalize the website design - Enhance and fix front-end details using HTML and CSS - Verify the input and output of API Design prepared by development team - Coordinate with the development team to answer tickets in sprints

Technologies: Azure, Confluence, Jira

Complex Personality Quizzes for Coaching - null

This website is built for a coaching service company, who wants to encourage audience to take various personality quizzes. Users can share quiz results on social media to boost the client's brand awareness and keep a history of results to build personality profiles. The client also wants to generate leads through the website so that they can attract and contact potential customers of their coaching service.

- Develop complex logics for different types of quizzes designed by the client's team - Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation - Collaborate with the graphic designers to finalize the website design - Enhance and fix front-end details using HTML and CSS - Verify the input and output of API Design prepared by development team

Technologies: Confluence, Jira

MERCHIE Vietnam Company Limited - null

This website is built as a marketplace where multiple sellers can have their own storefronts, order tracking and managements to sell a range of print-on-demand merchandise. The website is fully integrated with various payment gateways and couriers, allows connections with Facebook Shop, and is SEO-friendly for affiliate marketing. The website is also buyer-oriented with responsive designs prioritizing mobile friendliness and flexibility for product browsing, order making, payment processing and order tracking.

- Research and report key designs and functions of similar websites - Work closely with the Product Owner to develop the website's wireframe; propose, create, and improve features and solutions - Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation - Collaborate with the UX/UI designer to finalize the website design - Coordinate with the development team to answer tickets in sprints

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