Hattie Ngo - IT Business Analyst

Hattie Ngo

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Hattie Ngo

4.9

Gender

Female

Address

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Main expertise

Optical Character Recognition Jira Azure CSS Angular

Introduction

Hattie Ngo is an IT Business Analyst with 5 years of experience. She specializes in the e-commerce, insurance, and healthcare domains and has a previous background in marketing and business development.

Project list

Sphinx JSC Insurance Portal - null

The website is designed as a user-friendly portal specifically for sales agents of a major life insurance company. It aims to facilitate seamless interactions with prospects, quotations, electronic applications, underwriting, and claims throughout pre-sale, sale, and post-sale processes. The portal ensures smooth integration with both SAP and eBao cores, covering aspects like premium and benefit calculations, account value management, policy data storage, and efficient handling of claim requests and refunds. Additionally, the platform supports multiple layers of databases and services that are intricately integrated to align with current insurance products and riders. It also addresses evolving legal and compliance requirements and integrates applications of emerging technologies such as Optical Character Recognition (OCR), Electronic Know Your Customer (EKYC), and VoiceGate.

- Gather business requirements from key stakeholders including Actuaries, Underwriters, Agent Managers, Legal, and IT Architects of other platforms, then devise optimal solutions to serve diverse needs of all parties involved. Lead a team of 3-5 other Business Analysts to analyze workloads, ensuring a balance between efforts and timelines to meet the expectations of Business Users. Conduct in-depth analysis of business requirements and deliver comprehensive documentation including Business Requirement Documents (BRD), Software Requirements Specifications (SRS), Sequence diagrams, API specifications, etc., on Confluence. Collaborate with UI designers to conceptualize website screens and PDF generation, developing detailed prototypes to showcase to stakeholders. Transfer detailed requirements and further emphasize or elaborate on complex logics to the development team for optimal understanding and execution. Leverage Jira to manage and align tasks among development team members effectively within an Agile framework.

Technologies: SAP, eBao, SaaS, OCR, EKYC, VoiceGate, Confluence, Jira

MBAL Insurance Sales Portal - null

This user-friendly website acts as a portal for sales agents of a leading life insurance company. It facilitates seamless interactions with prospects, offers quotations, handles e-applications, manages underwriting, and processes claims across pre-sale, sale, and post-sale phases. The site ensures smooth integration with both SAP and eBao cores, covering premium and benefit calculations, account value management, policy data storage, and efficient handling of claim requests and refund processes. It intricately integrates multiple layers of databases and services to align with current insurance products, riders, evolving legal and compliance requirements, and incorporates emerging technologies such as OCR, EKYC, and VoiceGate.

Gather business requirements from key stakeholders including Actuaries, Underwriters, Agent Managers, Legal, and IT Architects of other platforms, then devise optimal solutions to serve diverse needs of all parties involved. Lead the team of 3-5 other BAs to analyze workloads, ensuring the balance between efforts and timelines to meet the expectations of Business Users. Conduct in-depth analysis of business requirements and deliver comprehensive documentation including BRD, SRS, Sequence diagrams, API specifications, etc. on Confluence. Collaborate with UI designers to conceptualize website screens and PDF generation, developing detailed prototypes to showcase to stakeholders. Transfer detailed requirements and further emphasize or elaborate complex logic to the development team for the best understanding and execution. Leverage Jira to optimally manage and align tasks among development team members in an Agile framework.

Technologies: SAP, eBao, SaaS, OCR, EKYC, VoiceGate, Confluence, Jira

Mobile Health App Development for FPT Software - null

The mobile app designed for an insurance company enables users to monitor medical records, vaccinations, and other health indexes of their family members, particularly their children. It also offers health-related articles and advice, includes a discussion forum for parents, and integrates a virtual hospital feature for booking appointments and seeking medical guidance from a network of doctors. The app aims to generate leads and support marketing campaigns for the insurance company.

Work with the Product Owner to clarify business requirements. Analyze business requirements and document them in User Story/User Case format, including mock-up creation. Collaborate with the UI/UX team to finalize and improve app design. Verify the input and output of API Design prepared by the development team. Coordinate with the development team to answer tickets in sprints.

Technologies: Jira, HTML, CSS, Angular

E-commerce Platform for Print-On-Demand Fulfillment - null

This project developed an advanced e-commerce platform tailored for sellers to upload their unique designs for print-on-demand products. Sellers have the capability to create personalized storefronts and product landing pages, facilitating the sale of products featuring their custom designs. The client's business model includes a comprehensive fulfillment service, handling all aspects of order processing, production, delivery, and customer inquiries on the sellers' behalf. The platform incorporates a sophisticated management system for the client, enabling efficient tracking and management of individual orders and product demand with various customization options. Seamless integration with multiple payment gateways and courier services is provided to optimize operations. Additionally, the platform is designed to be user-friendly and mobile-responsive, ensuring an optimal browsing, ordering, and payment experience for buyers.

Propose, create, and improve features and solutions. Analyze business requirements and document them in User Story/Use Case format, including creating mock-ups. Collaborate with graphic designers (marketing team) to finalize the website design. Enhance and fix front-end details using HTML and CSS. Verify the input and output of API designs prepared by the development team. Coordinate with the development team to address tickets during sprints.

Technologies: HTML,CSS, OCR, EKYC, VoiceGate, Confluence, Jira

Crowdfunding Platform Website - null

This platform serves as a crowdfunding website where individuals and charities can create personalized landing pages for their campaigns. It facilitates direct donations and allows the purchase of print-on-demand merchandise within a specified timeframe. The project introduces unique functionalities such as refund options for unsuccessful campaigns and the delivery of virtual products, differentiating it from typical POD fulfillment services.

Propose, create, and improve features and solutions. Analyze business requirements and document them in Use Story/Use Case format, including creating mock-ups. Collaborate with graphic designers to finalize the website design. Enhance and fix front-end aspects using HTML and CSS. Verify the input and output of API designs prepared by the development team. Coordinate with the development team to resolve tickets during sprints.

Technologies: Azure, OCR, EKYC, VoiceGate, Confluence, Jira

Coaching Personality Quizzes Website - null

This project involves developing a website for a coaching service company aimed at engaging their audience with various personality quizzes. The quizzes are designed to enhance brand awareness as users can share their results on social media. The website also allows users to maintain a history of their quiz results to build detailed personality profiles. Furthermore, the platform is intended to generate leads by capturing potential customer information, enabling the company to expand their client base.

Develop complex logic for different types of quizzes designed by the client's team. Analyze business requirements and document them in User Story/Use Case formats, including mock-up creation. Collaborate with graphic designers to finalize the website design. Enhance and fix front-end details using HTML and CSS. Verify the input and output of API design prepared by the development team.

Technologies: SAP, eBao, OCR, EKYC, VoiceGate, Confluence, Jira

MERCHIE Vietnam Marketplace Platform - null

A dynamic marketplace designed for multiple sellers to manage individual storefronts, track orders, and sell a diverse range of print-on-demand merchandise. The platform integrates seamlessly with various payment gateways and couriers, connects with Facebook Shop, and is optimized for SEO to support affiliate marketing. With a focus on the buyer experience, it features responsive, mobile-friendly designs to ensure easy product browsing, seamless order placement, efficient payment processing, and straightforward order tracking.

Research and report key designs and functions of similar websites. Work closely with the Product Owner to develop the website's wireframe; propose, create, and improve features and solutions. Analyze business requirements and document requirements in Use Story/Use Case format, including mock-up creation. Collaborate with the UX/UI designer to finalize the website design. Coordinate with the development team to answer tickets in sprints.

Technologies: Facebook Shop, SEO

Project list

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