Raksul Vietnam - San Francisco, California
SalesHood Inc. (https://saleshood.com/)
Troubleshoot issues, devise plans, and execute solutions to address all technical problems occurred during business hours as the sole on-call engineer. Evaluate design solutions, and oversee features development and coding to solve design problems Ensure maintenance of code quality, coordinate with the team for large internal improvement plans. Monitor bugs and incoming requests to collect use case information to refine current solutions and implement high level system design to better support existing features and newly adopted use cases. Emphasize software craftsmanship through code review, alternative solutions, and engineering processes. Provide engineering expertise for Marketing, Customer Support, and Customer Success departments, respectively, to inquire about customer insights, to solve customer problems, and to facilitate customer initiatives.