UJET is a comprehensive call support center platform, offering a wide range of features, including: - Receiving calls from end users through Twilio. - Integration with CRM systems like Zendesk and Salesforce. - Call recording functionality. - Support for multiple languages and operating in various time zones. - Call transfer capabilities. - Agent assist feature for auto transcription and providing suggestions during calls. - Virtual Agent that offers automated support using knowledge from previous calls.

Outsourcing to implement systems for tracking cars and baggage using a GPS system. This includes management of the station and GPS trackers. It provides real-time tracking of cars and baggage on a map, covering each passenger and each flight, with notifications and warnings if any baggage is out of its designated location. The system allows for damage reporting via the PhotoApp and integrates with AI systems for damage detection through photos or videos and cost prediction. It also sends data back to the AI system for learning purposes. An API is published for client use. All projects were initially written in Rails 7 with Ruby 3.1.2, and later upgraded to Rails 7.2 and Ruby 3.3.4.

Livewire Markets is a leading Australian website providing expert investment analysis and insights. It's a platform featuring public articles and information related to the finance industry, contributed by experts. Originally developed in Rails 6 and upgraded to Rails 7, Livewire Markets hosts a wealth of knowledge for investors. Additionally, Market Index, associated with Livewire Markets, is a popular source for intraday stock market information in Australia.

MCS Platform is an essential product that supports multiple tenants and languages, available at https://mcs.motionscloud.com/. It facilitates the management of relationships between insurers and their customers through claim (damage report) handling. The product was developed using Rails 5 and Ruby 2.6.1.

Enhanced real-time visibility during the construction phase. Optimized availability checks and connection aggregation. Developed unique address IDs for maintaining a clean database. Implemented task-driven order and workflow management for improved efficiency.

This is a large-scale project with multiple tenants, designed for the human resources industry. More details can be found at: https://www.readytech.com.au/readyrecruit/. Initially developed with Rails 3, it has been upgraded to Rails 4 and then Rails 5. It integrates with third-party services such as JobSeeker (https://www.jobseeker.com) to facilitate job postings and management.

Customer service and support operations, order management and fulfillment, and integration to WebService (SOAP) to transfer data between Vodafone and third parties.

ESC is a system that manages domains, hosting, and customers. It allows users to register new domains and hosting services, update domain configurations, and provides customer service support. More information can be found at https://esc.vn/.